Last Updated: January 4, 2026

Company Name: Kaili Lute Trading Co., Ltd.

Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province

Authorized Director: Lu Bin

Unified Social Credit Code: 91522601MAG0D0P229(1-1)

Email: service@mail.vixomira.com

Mobile: 19272718930

Thank you for choosing our Malaysia home goods products (including kitchen essentials: frying pans, cutting boards, rice cookers; cleaning supplies: brooms, laundry detergent; home decor: wall art, vases; storage items: storage boxes, shelves, hooks). Protecting your personal data security and privacy is our important responsibility. This policy will explain in detail how we collect, use, store, and protect your personal data. If you have any questions, please contact our customer service at the official email service@mail.vixomira.com (business hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).

1. Data Collection Scope

To ensure you can shop normally and enjoy our services, we only collect your personal data within the necessary scope, mainly including the following types, and all are provided by you voluntarily:

• Order and Identity Information: Such as your name, contact number, and delivery address provided during checkout, used for order confirmation, product delivery, and after-sales communication to ensure you receive the purchased kitchen goods, storage items, etc.
• Payment-related Information: We only collect the necessary information related to the payment process (such as the name associated with the payment account; sensitive information like payment card numbers is encrypted and processed by third-party payment platforms, and we do not store this information directly).
• Consultation and Communication Information: Such as the message content and order screenshots you send when contacting us via the official email service@mail.vixomira.com, used to record your requests and enable customer service to address your issues accurately (e.g., product specification inquiries, logistics tracking).
• Usage Behavior Information: Such as records of the products you browse on the official platform, categories you are interested in (e.g., home decor, cleaning supplies), used to optimize product recommendations and enhance platform user experience, without associating identifiable personal information.

2. Data Usage Purposes

All personal data we collect will only be used for the following legitimate and necessary purposes, and will not be used for any unauthorized scenarios:

• Transaction and Delivery Completion: Using your name, address, phone number, etc., to arrange product shipment (within a 3-5 business day shipping time) and track logistics to ensure you receive your products within 7-15 business days.
• Customer Service: Using your inquiry information to answer product-related questions, handle after-sales issues (e.g., return and exchange inquiries), and respond to your reasonable requests.
• Service and Experience Optimization: Analyzing non-identifiable usage behavior data to adjust product displays, enrich categories (e.g., adjusting the ratio of kitchen supplies or home decor based on user interests), and improve your shopping experience.
• Compliance and Security Assurance: Using relevant data reasonably to comply with legal regulations or to protect the platform and users' legal rights (e.g., handling fraudulent orders, managing disputes).

3. Data Protection Measures

We adopt multiple technical and management measures to fully protect your personal data security, preventing data leakage, loss, or misuse:

• Technical Encryption and Storage: Personal data (such as phone numbers, addresses) is stored using industry-standard encryption technology, with access restricted to authorized personnel who need it for their duties, and all staff members sign confidentiality agreements.
• Third-party Cooperation Management: If we need to share your data with third parties (such as local logistics companies or payment providers) for logistics or payment purposes, we strictly select partners, requiring them to comply with data protection obligations and monitor their execution to ensure the data is not used improperly.
• Regular Security Checks: We conduct regular security checks and maintenance on our data storage systems and platforms to fix potential security vulnerabilities, preventing risks such as cyberattacks and data breaches.
• Data Retention Period: After the data usage purpose has been achieved, we will promptly delete your personal data if it is no longer needed (except for necessary transaction records as required by law). For example, after an order is completed and the after-sales service period ends, we will delete your delivery address, phone number, and other redundant data, except for essential transaction records.

4. User Data Rights

You have the following rights regarding your personal data, and we will provide necessary assistance in exercising these rights:

• Right to Inquiry and Correction: You can contact customer service via the official email to inquire about the personal data we store. If you find any errors (e.g., incorrect delivery address), you can request a correction, and we will update the data after verification.
• Right to Withdraw Authorization and Delete Data: If you no longer wish to use our services, you can request to withdraw your authorization for data use and ask for the deletion of identifiable personal data (except where required by law). We will process the request after verifying your identity.
• Right to Object and Complain: If you believe that our data processing violates this policy or relevant laws, you can file a complaint via the official email, and we will acknowledge the complaint within 3 business days and provide feedback within 7 business days.

5. Policy Updates and Notification

We reserve the right to revise and update this data security policy based on changes in Malaysia's data protection laws or business adjustments. The updated policy will be prominently displayed on our official platform and will take effect from the date of publication. If there are major changes to the policy (such as changes in data collection scope), we will notify you via the contact details you provided (e.g., email). We recommend that you regularly check for the latest data protection measures.

We always handle your personal data based on the principles of legality, necessity, and integrity, aiming to ensure that while you enjoy convenient services (e.g., efficient customer service, timely delivery) when shopping for home goods, your personal data security is also safeguarded. Thank you for your understanding and trust!