Last Updated: January 4, 2026

Company Name: Kaili Lute Trading Co., Ltd.

Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province

Authorized Director: Lu Bin

Unified Social Credit Code: 91522601MAG0D0P229(1-1)

Email: service@mail.vixomira.com

Mobile: 19272718930

Thank you for choosing our Malaysia Home Goods Products (which include Kitchen Essentials: Frying Pans, Cutting Boards, Rice Cookers; Cleaning Supplies: Brooms, Laundry Detergent; Home Decor: Wall Art, Vases; Storage Solutions: Storage Bins, Shelving Units, Hooks). Protecting your personal privacy is our important responsibility. This policy is designed to explain how we collect, use, store, and protect your personal information, as well as the rights you have in relation to your data. If you have any questions, please contact our customer service via the official email service@mail.vixomira.com (Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).

1. Scope of Application

This Privacy Policy applies to the personal information we collect and process in relation to your use of our services (including browsing the official platform, purchasing products, consulting customer service, etc.). It does not apply to the privacy policies of third-party platforms (such as payment providers, logistics partners). We recommend you read the privacy notices of third-party services carefully when using their services.

2. Information Collection and Use

We only collect your personal information within the necessary scope to achieve legitimate business purposes, as outlined below:

(a) Types of Information Collected

• Identity and Contact Information: When you place an order or contact customer service, we may collect your name, phone number, shipping address, and email address (other than the service@mail.vixomira.com email you provide). This information is used to confirm your identity, complete product delivery (with shipping times of 3-5 business days, delivery within 7-15 business days), and communicate with you about your orders or after-sales matters.
• Order and Payment Information: Order number, product name, quantity, payment amount, and payment method-related information (such as the name associated with the payment account). Sensitive information like bank card numbers is processed and encrypted by third-party payment platforms, and we do not directly store this information. This is used for order processing, payment settlement, and post-purchase tracking.
• Usage Behavior Information: Records of the products you browse on the official platform (such as kitchen goods or storage solutions categories), time spent, and click actions. This is used to optimize product recommendations and enhance your shopping experience without linking to personally identifiable information.
• Communication Information: Messages, order screenshots, and product issue descriptions that you send through the official email or customer service channels. This information is used to record your needs for accurate customer service responses and after-sales assistance (e.g., returns or exchanges).

(b) Purposes of Using Information

The personal information we collect is only used for the following legitimate purposes and will not be used in any unauthorized scenarios:

• Completing product transactions and deliveries, ensuring you receive your purchased items on time.
• Providing customer service, responding to your inquiries, handling order issues, and after-sales support.
• Optimizing products and services by adjusting product categories and improving platform features based on usage behavior information.
• Ensuring transaction security, preventing fraud, and protecting both the platform’s and your legal rights.
• Complying with legal obligations and fulfilling regulatory duties.

3. Data Storage and Protection

We adopt strict technical and administrative measures to ensure the security of your personal information and to prevent data leakage, loss, alteration, or misuse:

• Storage Measures: Your personal information is stored on secure servers and is protected using encryption technologies (such as phone numbers and addresses). Data access is restricted, and only necessary personnel are authorized to access the data while fulfilling their duties.
• Protection Measures: We regularly check and maintain data storage systems, repair potential security vulnerabilities, and require employees to sign confidentiality agreements outlining their responsibility for information protection. Third-party partners (e.g., logistics providers, payment agencies) are carefully selected and required to comply with privacy protection obligations.
• Retention Period: After the information usage purpose has been fulfilled, and if there are no legal or regulatory requirements to retain the data, we will delete your personal information. For example, after an order is completed and the after-sales guarantee period ends, we will delete your address and phone number, except for essential transaction records.

4. Information Sharing and Disclosure

We will not share your personal information with third parties unless the following circumstances apply:

• Obtaining your explicit consent, such as when you agree to provide shipping information to a designated logistics provider for delivery purposes.
• Fulfilling contractual obligations, such as providing order information to a payment institution for payment settlement.
• Complying with legal requirements or responding to legitimate requests from government authorities or judicial bodies.
• Protecting our or others' legal rights, such as necessary information disclosure when handling fraud cases or disputes.

During the information-sharing process, we require third parties to take necessary privacy protection measures and prohibit them from using your information for unrelated purposes.

5. User Rights

You have the following rights regarding your personal information, and we will assist you in exercising these rights:

• Right to Access and Correct: You can contact customer service via the official email to query the personal information we store. If you find any errors (e.g., incorrect shipping address), you can request a correction, and we will update the information after verification.
• Right to Withdraw Consent and Delete: If you no longer wish to use our services, you can request to withdraw your consent for information use and request the deletion of identifiable personal data (unless required by law to retain it). We will process the request after confirming your identity.
• Right to Object and Complain: If you believe our data processing practices violate this policy or relevant regulations, you can file a complaint through the official email, and we will address it within 3 business days and respond with the results within 7 business days.
• Right to Refuse Marketing: If you do not wish to receive our product promotions, you can notify us via the official email, and we will stop sending you marketing content.

6. Policy Updates and Notification

We reserve the right to amend this privacy policy based on changes in laws and regulations or business development needs. The updated policy will be published prominently on the official platform and take effect on the date of publication. If there are significant changes (e.g., changes to data collection scope or sharing rules), we will notify you through the contact information you have provided (e.g., email). We recommend you regularly review this policy to stay informed about the latest privacy protection measures.

7. Minor Protection

We value the protection of minors' privacy. If you are a minor (usually under 18 years old), you should use our services under the guidance of a guardian and with their assistance in managing your personal information. If a guardian finds that their minor's information has been improperly collected, they can contact us via the official email, and we will take prompt action.

We always handle your personal information based on the principles of "lawful, fair, necessary, and integrity," aiming to provide you with convenient services (e.g., efficient customer service, timely delivery) while ensuring your personal privacy and data security. Thank you for your understanding and trust!