Last Updated: January 4, 2026

Company Name: Kaili Lute Trading Co., Ltd.

Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province

Authorized Director: Lu Bin

Unified Social Credit Code: 91522601MAG0D0P229(1-1)

Email: service@mail.vixomira.com

Mobile: 19272718930

Thank you for choosing our Malaysia home goods products (including kitchen essentials: frying pans, cutting boards, rice cookers; cleaning supplies: brooms, laundry detergent; home decor: wall art, vases; storage items: storage boxes, shelves, hooks). To ensure a smooth transaction and help you clearly understand the payment process, payment methods, and related fees during your shopping experience, we provide the following detailed payment policy. If you have any questions, please feel free to contact customer service via the official email service@mail.vixomira.com (business hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).

1. Supported Payment Methods

To accommodate different payment preferences, we offer a variety of secure and convenient payment options. You can choose according to your needs when placing an order:

• International Credit Card Payments: Supports Mastercard, VISA, and American Express. Payments are processed through encrypted channels to protect your card details and other sensitive information, with real-time order confirmation after payment.
• Mobile Payments: Supports Apple Pay and GrabPay. After linking your account, you can quickly complete the payment via your mobile phone, with easy operation and no need to enter additional credit card information.
• Local Electronic Payments: Supports PayNow, a commonly used payment method in Malaysia. You can complete the payment by linking your bank account or phone number, making it ideal for local users for efficient settlement.
• Cash on Delivery: Offers a "receive first, pay later" option. After the product is delivered to your specified address (within Malaysia), you can pay the delivery personnel via cash or supported mobile payment methods. Before signing, you can verify the product’s condition, ensuring a worry-free shopping experience.

2. Fee Explanation

• Product Price and Tax: The price you see for each product already includes applicable taxes (such as Goods and Services Tax, GST) as required by Malaysian law. No additional local tax or shipping fees are required at checkout. The payment amount will be the final total cost of the order (including product cost, excluding cross-border duties as described below).
• Customs Duty: If your delivery address is within Malaysia, you typically will not incur customs duties (in accordance with Malaysia's tax-free policy). If you choose to ship to an address outside Malaysia  due to special circumstances, customs duties will be calculated based on the destination country/region’s customs policies, product categories, and declared value. These customs duties will be your responsibility. We recommend that you check the customs regulations of your destination before placing an order to avoid any issues with customs or unexpected expenses.

3. Payment-Related Rules

• Order Payment Deadline: Please complete the payment within 24 hours after placing the order (except for cash on delivery). Orders that are not paid within this period will be automatically canceled to avoid inventory being held up for other customers. If you choose cash on delivery, please ensure that your contact number is available so that the delivery personnel can arrange a delivery time.
• Payment Security: All payment methods are protected using industry-standard encryption technology. We do not store your full credit card number, bank account passwords, or other sensitive information. This information is encrypted by third-party payment institutions during the payment process to ensure transaction security.
• Order Modifications After Payment: After completing payment, if you need to modify your delivery address, contact information, or other order details, please contact customer service via the official email service@mail.vixomira.com before the order is shipped (typically within 3-5 business days). Once the order is in the shipping process, the details cannot be modified.
• Refund Process: If you request a return and meet the refund conditions, the refund will be processed back to your original payment method (e.g., refunded to the original credit card or PayNow linked account). The refund processing time depends on the payment institution or bank’s processing cycle (usually 1-7 business days). You can contact customer service for progress updates.

4. Common Payment Issues Handling

• Payment Failure: If you encounter a payment failure (e.g., credit card declined, mobile payment timeout), first check the balance of your payment account, the validity of your credit card, or network connection, and retry after resolving any issues. If payment fails multiple times, you may switch to another payment method or contact customer service for assistance.
• Duplicate Payments: If a duplicate payment occurs due to network delays or other reasons, we will verify the payment and refund the overpaid amount to the original payment method within 2 business days. You can monitor your account’s balance changes or proactively contact customer service with payment proof to expedite the process.
• Refusal of Cash on Delivery: If you choose cash on delivery and refuse to accept the product without a valid reason (e.g., just because of a change in preference), you will be responsible for the return delivery costs. If the refusal is due to product quality issues or an incorrect shipment from our side, you will not incur any additional costs, and we will arrange a reshipment or refund.

We are committed to providing you with a transparent and secure payment experience, so when shopping for kitchen essentials, home decor, and other products, you can enjoy a variety of payment options and clearly understand all related fees. Thank you again for your trust and support for our Malaysia home goods products!