Last Updated: January 4, 2026

Company Name: Kaili Lute Trading Co., Ltd.

Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province

Authorized Director: Lu Bin

Unified Social Credit Code: 91522601MAG0D0P229(1-1)

Email: service@mail.vixomira.com

Mobile: 19272718930

Thank you for choosing our Malaysia home goods products (including kitchen essentials: frying pans, cutting boards, rice cookers; cleaning supplies: brooms, laundry detergent; home decor: wall art, vases; storage items: storage boxes, shelves, hooks). If you have any needs or questions during product selection, order inquiry, logistics tracking, after-sales processing, etc., you can contact us through the following methods. We are dedicated to providing you with excellent service.

1. Core Contact Information

Currently, we primarily offer consultation and service support through our official email, ensuring traceable communication and accurate problem resolution:

• Official Email: service@mail.vixomira.com

You can send written inquiries, order screenshots, product issue photos (e.g., damage, wrong item sent, etc.), which will help us quickly understand your needs and improve issue resolution efficiency.

2. Customer Service Hours

Our customer service team will handle your email inquiries during the following hours to ensure a timely response:

• Service Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)

Friendly Reminder: Inquiries received outside service hours (e.g., weekends, holidays) will be prioritized and replied to on the next working day after we resume business. Thank you for your understanding and patience.

3. Common Inquiry Scenarios and Communication Suggestions

To help you resolve issues more efficiently, please refer to the following communication suggestions for different scenarios and include key information in your email:

• Order-related inquiries (e.g., changing shipping address, checking order status, payment issues, etc.): Please provide your order number, the name, and phone number you provided during checkout to help us quickly locate your order information.
• Product-related inquiries (e.g., checking product specifications, confirming stock availability, usage instructions, etc.): Please specify the product name/category you are inquiring about (e.g., "Rice Cooker XX Model," "Wall Art Style Inquiry"). If you have specific questions, you can add details (e.g., "Want to know the maximum weight capacity of the shelf").
• Logistics-related inquiries (e.g., checking shipping progress, not receiving goods for a long time, package damage, etc.): Please provide your order number and tracking number (if available). If there is a package issue, please attach a photo of the damaged part to help us communicate with the logistics company and verify the situation.
• After-sales-related inquiries (e.g., applying for return or exchange, refund inquiries, after-sales feedback, etc.): Please specify the type of after-sales request (e.g., "Return Request," "Refund Not Received Inquiry") and provide your order number and a description of the product issue. If you have returned the item, please include the return shipping tracking number.

4. Other Important Reminders

• Response Time: Inquiries sent during service hours will receive an initial reply within 2-4 hours. If the issue requires further verification (e.g., logistics issues, after-sales review), we will inform you of the estimated processing time to ensure you are updated on the progress.
• Logistics Basic Information Reference: If you inquire about logistics time, you can first refer to our typical shipping cycle (shipping within 3-5 business days after order placement, receiving goods within 7-15 business days after shipment). If you haven’t received the product beyond this period, please contact us via email to check the specific reason.
• Avoiding Repeated Inquiries: For the same issue, there is no need to send multiple emails. If you haven’t received a reply, you can add a follow-up message to the original email to avoid delays caused by repeated information.

We always prioritize your shopping experience and are committed to resolving your needs through efficient and professional communication. Thank you again for your trust and support in our Malaysia home goods products！