Last Updated: January 4, 2026
Company Name: Kaili Lute Trading Co., Ltd.
Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province
Authorized Director: Lu Bin
Unified Social Credit Code: 91522601MAG0D0P229(1-1)
Email: service@mail.vixomira.com
Mobile: 19272718930
Thank you for choosing our Malaysia home goods products (including kitchen essentials: frying pans, cutting boards, rice cookers; cleaning supplies: brooms, laundry detergent; home decor: wall art, vases; storage items: storage boxes, shelves, hooks).
To help you understand the details of your order’s shipping and delivery, and to ensure a smooth shopping experience, we have outlined the related rules below. If you have any questions, feel free to contact customer service via the official email at service@mail.vixomira.com (business hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).
1. Delivery Range and Shipping Fees
- Delivery Range: Currently, our delivery service mainly covers Malaysia, dedicated to providing a convenient shopping experience for local customers in purchasing home goods.
- Shipping Fee Policy: As a token of appreciation for our customers’ support, we offer free shipping on all orders. When you place an order for any home goods product on our platform, you will not need to pay additional shipping fees. The order amount includes the product price and shipping cost, making your purchase more affordable.
2. Tax and Duty Information
- Product Price Includes Taxes: The product prices displayed already include relevant taxes as per Malaysia's local regulations (e.g., Goods and Services Tax). There is no need for additional tax calculation or payment when placing the order, and the amount paid is the final cost, avoiding any extra charges later.
- Customs Duty: If your order involves international shipping (e.g., for overseas addresses in special cases), customs duties will be calculated based on the destination country’s customs policies and regulations. These duties will be your responsibility. We recommend that you check the customs policies of the destination before placing your order to avoid any issues related to customs.
3. Shipping and Delivery Timelines
- Shipping Time: After you place your order and complete the payment, we will arrange for stock preparation and shipment as soon as possible, typically within 3-5 business days (there may be slight delays during holidays, and the status will be updated accordingly).
- Delivery Time: After shipping, through our high-quality logistics partners in Malaysia, you will typically receive your product within 7-15 business days. Actual delivery times may vary depending on the delivery address (e.g., remote areas), peak logistics periods, etc. You can track the logistics progress in real-time through the order details page.
4. Delivery Notes
- Verify Shipping Information: When placing an order, please ensure that the shipping address, contact person, and phone number are accurate to avoid delivery delays or lost items. If you need to modify your shipping information after placing the order, please contact customer service via the official email before the order status changes to “Shipped.”
- Product Inspection Upon Receipt: When receiving the product, please check the quantity, model, and condition of the product immediately. If you find any damage, missing items, or wrong shipments, do not sign for the delivery and immediately contact customer service through the official email. We will assist you in handling the issue. If you sign for the delivery, it will be considered that the product is in good condition, and any issues found later may complicate the resolution.
- Logistics Inquiries: If there are no updates in the logistics progress for an extended period (e.g., if the product has not arrived after 15 business days) or if you encounter other logistics-related issues, you can contact customer service via the official email at any time. We will assist you in communicating with the logistics company, checking the progress, and resolving the issue.
We are always committed to providing efficient and transparent shipping and delivery services, making it easier for you to select your desired home goods products. Thank you again for your trust and support in our Malaysia home goods products!