Last Updated: January 4, 2026
Company Name: Kaili Lute Trading Co., Ltd.
Address: Shop No. 02, 1st Floor, Block B, Runke Zhenlongwan Commercial Area, No. 9 Yongfeng West Road, Chengxi Street, Kaili City, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou Province
Authorized Director: Lu Bin
Unified Social Credit Code: 91522601MAG0D0P229(1-1)
Email: service@mail.vixomira.com
Mobile: 19272718930
Welcome to learn more about our Malaysia home goods products! We focus on providing high-quality and practical home goods products to users in Malaysia, dedicated to meeting various needs in your home life, making your living environment more comfortable and convenient. Below is the core information about our brand and services. If you have further questions, please contact our customer service at the official email service@mail.vixomira.com
1. Brand and Business Scope
We are a home goods retailer with a deep focus on the Malaysia market, specializing in home living scenarios. We offer a wide range of products across four key categories:
- Kitchen Essentials: Including frying pans, cutting boards, rice cookers, and other essential cooking tools, made from durable materials to help you create delicious meals with ease.
- Cleaning Supplies: Including brooms, laundry detergent, and other cleaning essentials, effectively solving household cleaning problems to keep your home clean at all times.
- Home Decor: Offering items like wall art and vases, with a variety of styles to add warmth and artistic atmosphere to your living space.
- Storage Solutions: Including storage boxes, shelves, hooks, and other storage tools, helping you organize your space and say goodbye to household clutter.
2. Customer Service Information
To respond promptly to your inquiries and needs, we have a dedicated customer service team. Here are the service details:
- Customer Service Contact: Official email service@mail.vixomira.com. You can send product inquiries, order issues, after-sales needs, and other content via email, and we will respond to each inquiry carefully.
- Customer Service Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00). Inquiries received outside working hours (e.g., weekends, holidays) will be prioritized and responded to on the next working day after we resume work. Thank you for your patience.
3. Logistics and Delivery Information
We understand your concern about timely delivery. Therefore, we have established clear logistics and delivery rules to ensure you receive your desired products on time:
- Shipping Time: After you place an order and complete payment, we will arrange stock preparation and shipping as soon as possible. Typically, we will ship within 3-5 business days (if there are order peaks or special circumstances, there may be slight delays, and the order status will be updated accordingly).
- Receiving Time: After shipment, depending on our local logistics partners in Malaysia, you will typically receive your product within 7-15 business days. Actual delivery time may vary slightly depending on your delivery address location (e.g., remote areas). You can track the logistics progress in real time through the order details page.
- Delivery Range: Currently, our delivery service mainly covers Malaysia, providing a convenient shopping experience for local users.
4. Other Important Reminders
- Product Quality Assurance: We strictly select the products we sell, controlling everything from material selection to production processes, ensuring that we provide reliable quality products.
- Information Inquiry and Feedback: If you want to know more about the product specifications, stock availability, or have any suggestions regarding our products or services, you can contact customer service via the official email. We will provide information promptly and welcome reasonable suggestions.
- Service Improvement Commitment: We continuously monitor user needs and optimize product categories and service processes, striving to provide you with a better home shopping experience.
Thank you for your attention and support for our Malaysia home goods products. We look forward to bringing more convenience and beauty to your home life!